Privacy Policy

Myna Systems Inc ("Myna," "we," "us," or "our") provides an AI-powered communications and automation platform that helps businesses engage leads, qualify prospects, and schedule appointments via SMS and other messaging channels (the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website (https://www.myna.cx) and our platform.

By using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

1. Scope of This Policy

This Policy applies to:

• Site Visitors — individuals who visit www.myna.cx or any affiliated pages.
• Platform Users ("Customers") — businesses and individuals who create a Myna account and use our platform to deploy AI agents.
• Authorized Users — employees or contractors of a Customer who access the platform on that Customer's behalf.

This Policy does NOT cover information about End Users — the leads, customers, or contacts that your AI agents communicate with on your behalf. When your AI agent texts a lead, Myna processes that conversation data as a data processor acting under your instructions as the data controller. If you are a lead who has been contacted through a business using Myna, please direct privacy inquiries to that business directly.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide when you create an account, configure your workspace, or contact us, including:

• Account Information: Full name, email address, password, phone number, company name, and business type.
• Billing Information: Cardholder name, billing address. Payment card details are processed and stored by our payment processor (Stripe) and are never stored on Myna servers.
• Agent Configuration Data: AI agent persona settings, campaign templates, knowledge base content, response guidelines, and workspace metadata you build within the platform.
• Communications: Messages, support tickets, and other information you send to us directly.

2.2 Information Collected Automatically

When you use the Services, we and our service providers automatically collect:

• Device and Technical Data: IP address, browser type, operating system, device identifiers, and browser language.
• Usage Data: Pages visited, features used, clickstream data, session duration, and referring URLs.
• Cookies and Similar Technologies: We use cookies, pixels, and local storage to remember preferences, authenticate sessions, and analyze usage patterns. See Section 8 for details.

2.3 Information from Third Parties

We may receive information from third parties you authorize to share data with us, including:

• Identity verification services;
• Payment processors (e.g., Stripe);
• Integration partners you connect to your Myna workspace.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Services;
• Process payments and manage subscriptions;
• Respond to your inquiries and provide customer support;
• Send transactional communications such as appointment confirmations, billing receipts, and security alerts;
• Send promotional communications about new features, products, or offers (with your consent);
• Train and improve our AI models and system performance;
• Detect, prevent, and address fraud, abuse, and security issues;
• Comply with legal and regulatory obligations.

We do not sell your Personal Data or use it for purposes unrelated to operating and improving the Services.

4. How We Share Information

We may share your information with:

• Service Providers: Third parties that perform functions on our behalf, such as hosting, payment processing (Stripe), SMS delivery, email infrastructure, and analytics.
• Professional Advisors: Attorneys, accountants, auditors, and insurers where necessary.
• Affiliates and Subcontractors: Entities that support our operations under appropriate confidentiality obligations.
• Legal Authorities: When required by law, subpoena, court order, or to protect the rights, safety, or property of Myna or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your Personal Data or mobile information to third parties for marketing purposes.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your Personal Data, including encryption of data in transit (TLS) and at rest, role-based access controls, and regular security assessments. However, no system can be guaranteed 100% secure.

Please avoid sending sensitive or financial information via unencrypted channels such as email or text. If you believe your account has been compromised, contact us immediately at admin@usemyna.com.

6. Data Retention

We retain your Personal Data only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it in accordance with our internal retention schedules.

Conversation data processed on behalf of Customers (as a data processor) is retained according to the Customer's configuration and applicable data processing agreements.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your Personal Data;
• Object to or restrict certain processing;
• Request data portability;
• Opt out of marketing communications;
• Withdraw consent to text messaging by replying STOP.

To exercise any of these rights, please contact us at admin@usemyna.com. We will respond within a reasonable timeframe as required by applicable law.

8. Cookies and Tracking

We use cookies, pixels, and similar tracking technologies to authenticate sessions, remember your preferences, analyze usage patterns, and improve the Services.

We use the following types of cookies:

• Essential Cookies: Required for core functionality such as login and security.
• Analytics Cookies: Help us understand how visitors interact with the site (e.g., Google Analytics, Microsoft Clarity).
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign performance (e.g., Meta Pixel).

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect functionality.

9. Text Messaging

By opting in to receive text messages from Myna Systems Inc, you consent to receive informational and promotional messages related to our products or services. Message and data rates may apply. Message frequency varies.

• Reply STOP to unsubscribe at any time.
• Reply HELP for assistance.

Your consent is not a condition of purchase. We do not share your mobile information with third parties for marketing purposes.

10. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from minors. If we learn that we have collected information from a child under 13 without parental consent, we will delete it promptly. If you believe a minor has provided us with personal data, please contact us at admin@usemyna.com.

11. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information, including the right to:

• Know what categories of personal information we collect, use, and disclose;
• Request deletion of your personal information;
• Opt out of the sale of personal information (we do not sell personal data);
• Non-discrimination for exercising your privacy rights.

To exercise these rights, contact us at admin@usemyna.com. We will verify your identity before processing any request.

12. International Data Transfers

Your information may be transferred to, stored, and processed in the United States or other jurisdictions where Myna or its service providers operate. By using the Services, you consent to the transfer of your information to countries that may have different data-protection laws than your jurisdiction. We take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy.

13. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top reflects the most recent revision. Material changes will be communicated via email or in-product notice. Continued use of the Services after changes take effect constitutes acceptance of the revised policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: