Every shopper, assisted

Build AI agents for your store that answer product questions, track orders, handle returns, recover abandoned carts, and more.

Any Store, Every Channel

Shoppers don't reach out from only one place. Have an agent that can engage on any format.

Drag a reel or tap a row

Chat with us Online

Hey! Looking for anything in particular today?
Mia · 10:14 AM
need a warm layer for fall, nothing too heavy
M
These two are our most popular right now:
Everyday Hoodie Sand · Olive · Black $64 ~~$80~~ Wool Blend Knit Charcoal · Navy · Cream $69 ~~$99~~
- shopify_product_search
Mia · 10:18 AM
does the welcome offer work on the hoodie?
M
Yes! Use WELCOME20 at checkout for 20% off. I've saved your size M in Sand:
Everyday Hoodie Size M · Sand $64 Continue to checkout
- create_discount_code
Mia · 10:22 AM

A platform for any use case

Start from a template, or build from scratch, and deploy an agent that follows your exact process for your store.

Looks up orders in Shopify to answer "where is my order?", update shipping addresses and cancel orders around the clock.

Workflow Studio: an Order Support agent with Shopify order lookup, address update and cancel tools, and a Needs a person exit to the support team, with the Shopify connected-app panel

Starts returns and exchanges, sends prepaid labels and issues refunds through Stripe, and routes anything over your limit to your team.

Workflow Studio: a Returns and Refunds agent with Shopify returns and Stripe refund tools, branching to a Support Lead for refunds over the limit, with its refund policy settings

Assist customers with their products. Retrieve troubleshooting policies and playbooks. Handoff to a human when required.

Workflow Studio: a Customer Support agent whose exits lead to separate power, connectivity and battery troubleshooting workflows and to a Human Handoff, with the troubleshooting playbooks and policies it searches

Follows up on abandoned carts with the right promo code, and runs seasonal offers across SMS, email and Instagram.

Workflow Studio: a wait of one hour after a cart is abandoned, a Cart Recovery agent that sends a promo code and checkout link, and a Not ready yet exit that waits a day and tries again, with its promo code settings

Recommends products in your website chat with rich product cards, applies promo codes and walks shoppers through to checkout.

Workflow Studio: a Shopping Assistant agent with Shopify product search and add-to-cart tools, next to the website chat where it recommends a hoodie, applies a welcome code and offers a checkout button

Build a retail agent in minutes

Self-host your store agent

Prefer to keep it in your own stack? Run your Myna agent on your own infrastructure and keep every shopper conversation in your environment.

Read the docs Start for free

Preview

# Pull the Myna Agent Runtime and run it on your own infrastructure
docker run -d \\
  --name myna-runtime \\
  -p 8080:8080 \\
  -e MYNA_API_KEY=$MYNA_API_KEY \\
  -e MYNA_AGENT=store-support \\
  -e DATABASE_URL=postgres://myna:secret@db:5432/myna \\
  -v myna-data:/var/lib/myna \\
  ghcr.io/mynacx/agent-runtime:1.0

import { MynaRuntime } from "@mynacx/adk";

const myna = new MynaRuntime({
  baseUrl: "http://localhost:8080",
  apiKey: process.env.MYNA_API_KEY,
});

const turn = await myna.turns.create({
  agent: "store-support",
  channel: "webchat",
  contact: { email: "mel@myna.cx" },
  message: "Where is my order #4821?",
});

console.log(turn.reply);        // "It shipped Thursday and arrives today!"
console.log(turn.toolCalls);    // [{ name: "shopify_order_lookup", ok: true }]
console.log(turn.status);       // "completed"

import os
from myna_adk import MynaRuntime

myna = MynaRuntime(
    base_url="http://localhost:8080",
    api_key=os.environ["MYNA_API_KEY"],
)

turn = myna.turns.create(
    agent="store-support",
    channel="webchat",
    contact={"email": "mel@myna.cx"},
    message="Where is my order #4821?",
)

print(turn.reply)        # "It shipped Thursday and arrives today!"
print(turn.tool_calls)   # [ToolCall(name="shopify_order_lookup", ok=True)]
print(turn.status)       # "completed"

Questions from stores

Something else on your mind? The documentation has the details.

Read the documentation

What is Myna for retail and e-commerce?

Myna is an AI customer engagement platform. Stores use it to build agents that answer product questions, track orders, handle returns and refunds, recover abandoned carts and run promos, across SMS, WhatsApp, webchat, email and Instagram.

Does Myna work with Shopify?

Yes. Connect your Shopify store and the agent can search products, look up orders, update shipping addresses, cancel orders and start returns, using your live store data.

Can it answer "where is my order?" questions?

Yes. The agent looks up the order, shares the shipping status and tracking link, and handles changes like a new delivery address before the order ships.

Can it handle returns and refunds?

Yes. The agent starts returns and exchanges, sends prepaid labels and issues refunds through Stripe within limits you set. Anything over your limit goes to your team.

Which payment providers does it support?

Stripe and Square. The agent can send secure payment links for orders, deposits and custom requests, and confirm when they're paid. It never asks for card numbers in the conversation.

Can it recover abandoned carts?

Yes. Follow up by email or SMS after a cart is abandoned, answer the shopper's questions, and send the right promo code and a checkout link.

Can it recommend products in our website chat?

Yes. The shopping assistant recommends products from your catalog as rich product cards with photos and prices, applies promo codes and sends shoppers straight to checkout.

Can it run promos on Instagram?

Yes. When shoppers reply to your stories or DM you about a sale, the agent answers questions about the offer and sends it over, any time of day.

What happens when a shopper needs a person?

You decide the triggers, such as a large refund, a complaint or a damaged order. The agent hands the conversation to your team with the full history, so the shopper never repeats themselves.

How long does setup take?

Most stores launch their first agent the same day. Connect Shopify, start from a template, add your policies, and publish.

Guides for stores

Start building for free

Launch your first agent in minutes.

Every shopper, assisted

Any Store, Every Channel

Fast enough to save the sale

A platform for any use case

Order tracking

Returns and refunds

Customer support and troubleshooting

Promos and abandoned carts

Checkout assistant

Build a retail agent in minutes

Self-host your store agent

Questions from stores

Guides for stores

Start building for free