Workflow Studio

Build agentic workflows that can achieve anything you need.

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Workflow Studio is a canvas for designing complete customer conversations. Combine autonomous agent nodes with workflow operators, and route each conversation by logic instead of a rigid script. Plug in any custom API, webhook, MCP server or sandboxed code. It's a workflow harness with no ceiling.

Runs on any channel.

Features

Drag and Drop

Select from an extensive menu of workflow operations. Organize your logic visually. Connect your favorite apps for more options.

Workflow Studio with the node menu open: conversation, logic, action and connected-app nodes, with Shopify being dragged onto the canvas next to a Scheduling Agent wired to Create Task and Stripe

Agent Node

One autonomous agent carries the whole conversation. It runs on the Myna Agent Runtime, which pairs model reasoning with structured logic, so it can think freely and still stay on track. Choose the tools it can use and give each one its own policy. Add deterministic or AI-inferred exit conditions.

A Scheduling Agent with five tools and two conditions, next to its Conditions settings: a rule that checks for an existing appointment, a Let AI decide toggle, and a tool policy for Schedule Appointment

Global Settings

Set knowledge, persona, channels and reply behavior once, and every agent in the workflow inherits them. No prompt files to maintain and nothing extra to wire: pick a persona, switch on the knowledge it can draw from, choose its channels and decide how it replies.

Workflow Studio Global Settings: the Channels panel with SMS, web chat and email selected, a persona with personality sliders, knowledge sources switched on, and reply settings for response delay and split texting

Tool Library

Pick from a growing library of tools and skills, with native actions for dozens of apps. Give any of them to an agent and set a policy for how it's used. When you need something of your own, build custom tools, skills and subflows from an API endpoint, an MCP server or sandboxed code.

The Workflow Studio tool library: Myna tools and connected apps including Shopify, Zendesk, Stripe, HighLevel, Google Sheets, Gmail, HubSpot, Intercom, ServiceTitan, Jane App, Mindbody, Mangomint and Calendly, plus custom API, MCP server and Run Code tools, with Shopify's Get order added to an Order Agent

Draft, Test, Publish

Drafts save automatically as you work. Test every iteration in the Playground, right inside the Studio, then publish to deploy it live.

Workflow Studio testing a draft: the Playground chat books a patient with a loose crown, the Logs panel lists each turn's plan, tool calls and post-gate check, and a Correction is being saved as feedback

What teams draw

A few workflows we see often. Most are five steps or fewer.

  • A new lead from the website

    Solar

    Workflow Studio canvas: Start, then Qualify agent with two conditions: roof older than 30 years, or existing solar, then Roof + Solar Calendar books a site inspection; Existing Solar Calendar books a service visit, then Assign to a solar advisor, then Sync the contact to Sunbase.

  • The day-before reminder

    Dental

    Workflow Studio canvas: Trigger: appointment created, then Wait until 24 hours before, then Confirm Visit agent, then Wants a new time: Reschedule agent, then No reply in 4 hours: assign to the front desk.

  • Inquiry on an existing order

    E-commerce

    Workflow Studio canvas: Start, then One Customer Support Agent with Shopify's Get order and Cancel order tools, plus memory, contact updates, tickets and hand-off to a person.

  • Prospect, and distribute

    Agencies

    Workflow Studio canvas: Radar prospects B2B leads and adds them to the agent, then Outreach Agent reaches out and qualifies, then Qualified: assign to a sales rep, then Wants a meeting: book a discovery call.

“We're more comfortable with our lead intake than ever before. I'm able to fully understand the process because of the workflow studio. The agent intelligently routes conversations as intended, and does it naturally.”

Christine T. Director - Market Expansion, SC Solar

“We deploy complex agents from the workflow studio using only a single step. It's incredible.”

Marcus V. CMO - OneTwo PR

Questions about Workflow Studio

Something else on your mind? The documentation has the details.

Read the documentation
Do I need to write code?

No. Engines, triggers, conditions and actions are all set up on the canvas. Run Code is there for the cases where you want it, such as a check against your own billing system.

Can I start from a template?

Yes. Engines are ready-made workflows: Schedule Appointments and Customer Service come wired with instructions, tools and policies. Custom starts empty.

How do I test a workflow before customers see it?

Test Agent opens the Playground beside the canvas and runs your draft. The logs show each turn's plan, tool calls and checks, and you can save a correction or reinforcement to Feedback Memory. Live conversations keep running the published version until you publish again.

What happens if a workflow has a problem when I publish?

Before anything goes live, the workflow is built exactly as a live conversation would load it. If it can't run, the publish stops and your current version stays live.

Can a workflow call my own systems?

Yes. Use a Custom Webhook to call any API, Run Code for logic of your own, or Call MCP Tool for tools on a connected MCP server. API keys go in workspace secrets, not in the workflow.

Which apps can a workflow use?

Connected apps add their own actions to the tool library, such as looking up or cancelling a Shopify order or creating a Zendesk ticket. Others include HighLevel, HubSpot, Stripe, Google Sheets, Gmail, Intercom, ServiceTitan, Jane App, Mindbody, Mangomint and Calendly.

When should I use more than one agent node?

Start with one. Add another when part of the conversation needs its own instructions and tools, such as qualifying a lead and then booking on a different calendar. Conditions on the first agent decide when to move on, either by a fixed rule or by AI judgment.

Which channels does a workflow run on?

The same workflow runs on SMS, webchat, WhatsApp and email. Replies are shaped for each channel, and you can adjust the reply style for SMS, webchat and email.

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