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This guide walks you through everything you need to go from a blank account to an active campaign reaching real contacts. By the end, your AI agent will be ready to send its first outbound message. Open app.myna.cx in your browser to follow along.
1

Create your account

Go to app.myna.cx/register and fill in your first name, last name, email, and a strong password. Click Create Account.Myna automatically creates your first workspace — named [First Name]'s Workspace — and sends a verification email to your address. On the next screen, enter the 6-digit code from that email to confirm your account and land on the onboarding checklist.
You can also sign up with Google for a one-click registration experience.
2

Complete your business profile

After registration, you land on the onboarding checklist. Click Update Business Profile and fill in your:
  • Business name and niche
  • Website, email, and phone number
  • Business address
This information gives your AI agent the context it needs to answer basic questions about your company accurately.
Your business profile is stored in the Memory Hub and is used by your agents to answer questions about your company during live conversations.
3

Build your Memory Hub

The Memory Hub is your agent’s knowledge base. It stores facts, scripts, FAQs, and any product or service information your agent should know.From the onboarding checklist, click Build Memory Hub. You can add entries manually or import pages directly from your website. Add at least a few entries describing:
  • What your product or service does
  • Common objections and how to handle them
  • Your service area, pricing range, or availability
You can expand the Memory Hub at any time. For now, a few paragraphs of context are enough to get started.
4

Create your first agent

Navigate to Agents in the left sidebar and click New Agent.Give your agent a name (this is the name your leads will see in messages), choose its timezone, and configure its tone settings. Key personality settings include:Click Save when you’re satisfied with the configuration.
Start with moderate settings across the board and adjust after you review your first few real conversations. You can update tone settings at any time without disrupting active campaigns.
5

Set up your first campaign

Navigate to Campaigns and click New Campaign.Configure the following:
  1. Name — give your campaign an internal name (e.g., “Summer Roofing Leads – SMS”)
  2. Agent — select the agent you just created
  3. Channel — choose SMS for your first campaign
  4. Phone number — select a phone number to send from
  5. Intro message — write the opening message your agent sends to new contacts
  6. Follow-up messages — add 1–2 follow-up messages for contacts who don’t respond
  7. Business hours — set the days and times your agent is allowed to send messages
  8. Qualification goals — define what information the agent needs to collect (e.g., budget, location, timeline)
Click Save Campaign when done.
Campaigns start as inactive by default. Your agent won’t send any messages until you activate the campaign in the next step.
6

Add contacts

Open your campaign and navigate to the Contacts tab. You have two options:
Click Import Contacts and upload a CSV file. At minimum, your CSV must include a phone column. You can also map columns to first_name, last_name, email, and any custom fields your campaign uses.After the import completes, your contacts appear in the campaign contact list with a status of New.
7

Launch your campaign

Return to your campaign’s main settings page and toggle the campaign status from Inactive to Active.Myna’s campaign runner checks active campaigns every minute. Your agent will begin sending intro messages to enrolled contacts during your configured business hours.
Make sure your business hours are set correctly before activating. Messages sent outside of business hours will be queued and delivered when the next allowed window opens.
You can monitor conversation progress in real time from the Contacts tab — click any contact to see the full message history.

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What happens next

Once your campaign is active, Myna handles the conversation automatically:
  • New contacts receive your intro message at the next scheduled send window
  • Replies are processed by the AI agent, which decides whether to answer, ask a qualification question, handle an objection, or book an appointment
  • Qualified leads get moved into your appointment flow and land on your calendar
  • Unresponsive contacts receive your configured follow-up messages on your chosen schedule

Understanding Agents

Deep-dive into agent configuration and tone settings.

Understanding Campaigns

Learn about message sequences, business hours, and qualification goals.

Managing Contacts

Import contacts, view history, and manage contact status.

Account Setup

Configure your workspace, invite team members, and set roles.